Refund policy
You can return any unopened product within 10 days of delivery.
What can be returned
- Unopened products in their original sealed packaging, within 10 days of delivery.
- For hygiene and safety reasons, we can't take back skincare, haircare or body-care products once they have been opened or used.
Damaged, wrong or expired items
If your order arrives damaged, if you receive the wrong product, or if a product is past its expiry date, tell us within 10 days of delivery. We will collect it at no cost to you and send you a replacement or give you a full refund, whichever you prefer.
How to start a return
- Contact us through our Contact page (skincuralb.com/pages/contact) with your order number and the product you want to return.
- We confirm your return and arrange a pickup from your address in Lebanon.
- Hand the product to our courier in its original packaging.
Return delivery cost
- Change of mind: a $3 pickup fee is deducted from your refund.
- Damaged, wrong or expired items: pickup is free.
Refunds
All orders are paid by cash on delivery, so refunds are paid in cash. Our courier hands you the refund at pickup, after checking that the product is unopened (or, for damaged, wrong or expired items, that it matches what you reported).
Exchanges
To swap a product for another, return the unopened item as above and place a new order.